Returns & Exchanges
At CIPHER Fragrances, we want you to discover your signature scent with absolute confidence. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on all products in their original, unopened packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a return authorization.
Secure the Bottle
Ensure the fragrance bottle is securely placed in its original luxury box and shipping carton to prevent damage during transit.
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our olfactory lab inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing